General

Please have in mind that we cannot guarantee that our pictures will exact reproduce a products true appearance. Shortly after you have placed your order you will receive a confirmation on your e-mail. Please let us know right away if you dont agree with the order.

Price and Payment

Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment. Our partner DIBS guarante that every purchase will be safe and that your card information is protected. We accept VISA and Master Card. Other accepted payment methods include PayPal and Klarna.

VISA          

Delivery

The delivery time is stated in the shopping cart next to the various ways of delivery. In case John Henric has reason to question buyer's solvency or ability to pay for delivered products, John Henric have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by John Henric.

Returning a service/product is to be done on your expense, unless the product/service is faulty or damaged upon delivery. Returned products/services are to be sent as letters or postal packages, and not for COD. In case of a trade, John Henric will pay for the delivery of the replacement product/service. When you have applied the return policy you shall return the product personally or by mail to us.

Return Policy

John Henric´s return period is 14 days. John Henric shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are oblige to pay for the return delivery of the product. John Henric will pay to send replacement products and/or services.

Privacy Policy

When ordering a product/service you will be asked to fill in you personal information. Upon purchase you agree to this information is stored in accordance with John Henric's privacy policy in order to fulfill our agreement to you as our customer. John Henric is obligated by law to keep this information stored and in privacy from anyone else.

Force Majeure

John Henric is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.

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